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dc.contributor.authorLosekoot, E
dc.contributor.editorLuck, M
dc.date.accessioned2015-05-25T03:28:25Z
dc.date.available2015-05-25T03:28:25Z
dc.date.copyright2015-04-15
dc.identifier.citation2nd Symposium of the Transport and Tourism Special Interest Group held at Auckland University of Technology, Auckland, New Zealand, 2015-04-15 to 2015-04-17, published in: 2nd Symposium of the Transport and Tourism Special Interest Group, pp.16 - 16 (1)
dc.identifier.urihttp://hdl.handle.net/10292/8765
dc.description.abstractThere is considerable literature on the concept of placelessness (Relph, 1976) and ‘nonplace’ (Augé, 1995). Much of this comes from the geography literature, but the developing area of ‘mobilities’ (Sheller & Urry, 2006; Urry, 2002) opens this discussion to include those working in tourism and hospitality. Many examples (e.g. Merriman, 2004) use transport hubs such as airports, train stations and motorway service stations as research sites, yet some locations appear to have been very successful in creating an identity where there was little before (Lohmann, Albers, Koch & Pavlovich, 2009). This study gathered qualitative data from 120 airport customers of Auckland International Airport in New Zealand. The paper will consider whether those people expressed the feeling that airports are liminal spaces (Turner, 1969) which become ‘non-places’ as a result of being ‘spaces in transition’. Using Auckland Airport as a case study it considers what airport customers feel is important in terms of giving a location an identity, and what this particular airport is doing to meet those needs.
dc.publisherCouncil for Australasian Tourism and Hospitality Education (CAUTHE)
dc.relation.urihttps://sites.google.com/site/swaqq21232wssa/2015-symposium
dc.rightsNOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation). The original publication is available at (see Publisher's Version).
dc.subjectAirport
dc.subjectCustomer experience
dc.subjectNon-place
dc.subjectPlacelessness
dc.subjectTransport
dc.titleAirports: places or non-places - who cares?
dc.typeConference Contribution
dc.rights.accessrightsOpenAccess
aut.relation.endpage16
aut.relation.pages1
aut.relation.startpage16
pubs.elements-id182571


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