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Airports: places or non-places - who cares?

Losekoot, E
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LosekootCAUTHESIG2015.pdf (1.433Mb)
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http://hdl.handle.net/10292/8765
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Abstract
There is considerable literature on the concept of placelessness (Relph, 1976) and ‘nonplace’

(Augé, 1995). Much of this comes from the geography literature, but the developing

area of ‘mobilities’ (Sheller & Urry, 2006; Urry, 2002) opens this discussion to include those

working in tourism and hospitality. Many examples (e.g. Merriman, 2004) use transport

hubs such as airports, train stations and motorway service stations as research sites, yet

some locations appear to have been very successful in creating an identity where there was

little before (Lohmann, Albers, Koch & Pavlovich, 2009). This study gathered qualitative data

from 120 airport customers of Auckland International Airport in New Zealand. The paper will

consider whether those people expressed the feeling that airports are liminal spaces

(Turner, 1969) which become ‘non-places’ as a result of being ‘spaces in transition’. Using

Auckland Airport as a case study it considers what airport customers feel is important in

terms of giving a location an identity, and what this particular airport is doing to meet those

needs.
Keywords
Airport; Customer experience; Non-place; Placelessness; Transport
Date
April 15, 2015
Source
2nd Symposium of the Transport and Tourism Special Interest Group held at Auckland University of Technology, Auckland, New Zealand, 2015-04-15 to 2015-04-17, published in: 2nd Symposium of the Transport and Tourism Special Interest Group, pp.16 - 16 (1)
Item Type
Conference Contribution
Publisher
Council for Australasian Tourism and Hospitality Education (CAUTHE)
Publisher's Version
https://sites.google.com/site/swaqq21232wssa/2015-symposium
Rights Statement
NOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation). The original publication is available at (see Publisher's Version).

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