Browsing Masters Theses by Author "Edwards, Vicki"

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An investigation of service delivery: the difference between front-line employees' and customer's perception of the service delivery within the New Zealand real estate industry

Edwards, Vicki (Auckland University of Technology, 2004)

The aim of this thesis is to investigate the difference between front-line employees' perception of service versus the customer's perception of the service delivery within the New Zealand Real Estate Industry. This research ...