Browsing Doctoral Theses by Thesis Supervisor "Techatassanasoontorn, Angsana"
Now showing items 1-3 of 3
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Dynamic process of user adaptation to complex mandatory information systems
(Auckland University of Technology, 2014)The introduction of a complex system, such as an Enterprise Resource Planning (ERP) system, requires users to adapt to the simultaneous requirements of the new system and the associated organisational and business process ... -
The Impact of Individual's Identities on the Infusion of Information Systems Within an Organisation
(Auckland University of Technology, 2017)Organisations invest substantially in enterprise systems such as customer relationship management (CRM) systems with the planned expectation that employees will utilise these systems to enhance organisational efficiency. ... -
A Multi-level Theory of Post-Adoptive Adaptation and Organisational Change in Enterprise System Implementation: The Case of CRM
(Auckland University of Technology, 2016)The implementation of a new enterprise system is a major change event for end-users. Users must adapt themselves to learn and understand the new enterprise system as well as engage with the system in their work practices. ...