Browsing Doctoral Theses by Thesis Supervisor "Singh, Harminder"
Now showing items 1-9 of 9
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Apathetic Engagement: a Substantive Theory of Gamification in New Zealand Contact Centres
(Auckland University of Technology, 2018)When considering sectors of business and industry frequently constrained by operational inefficiencies, it is widely accepted that the contact centre industry is one of the leading protagonists. Contact centres routinely ... -
Enterprise Social Networking and Innovation in the Service Industry: A Mixed Methods Study
(Auckland University of Technology, 2021)With the significant growth in the service sector in recent years, researchers are paying increasing attention to the co-creation and application of knowledge in service innovation. Knowledge sharing is a key driver of ... -
How is digital infrastructure adopted and assimilated? The IPv6 story
(Auckland University of Technology, 2015)The adoption of Internet Protocol version 6 (IPv6) is vital for addressing the depletion of Internet Protocol version 4 (IPv4) addresses and the growth of the Internet. Despite the criticality of the shortage of IPv4 ... -
The Impact of Positive Behaviours on the Effectiveness of Information Systems Departments
(Auckland University of Technology, 2017)An effective information system (IS) function depends to a great extent upon the perceived system quality, information quality, and service quality by business units across an organization. Effective IS departments ideally ... -
The Impact of Relational Switching Costs on the Decision to Retain or Replace IT Outsourcing Vendors
(Auckland University of Technology, 2016)While the IT outsourcing market is growing in terms of the volume of business, organisations are at the same time replacing their outsourcing vendors more frequently. Replacing vendors can affect the stability and quality ... -
The Impact of Using Partnerships to Achieve Sustainability on Firm Performance: A Series of Event Studies
(Auckland University of Technology, 2020)To improve overall supply chain sustainability, firms initiate economic, environmental, and social activities. Firms often partner with other organisations to access the knowledge, skills and other resources they need. ... -
Improving the Website Design Process for SMEs: a design science perspective
(Auckland University of Technology, 2013)E-business is particularly advantageous for small and medium sized enterprises (SMEs) because it helps them increase the scale of their operations quickly and easily. Like all organisations, the success of SMEs in e-business ... -
Information security compliance behaviour in supply chain security
(Auckland University of Technology, 2015)Since the September 11, 2001, terrorist attacks on the United States of America the cross-border supply chain has been operating in a heightened security environment. As a result, supply chain security (SCS) has received ... -
Investigating the determinants of training transfer in enterprise systems
(Auckland University of Technology, 2013)The advent of information systems (IS) has improved the face of the global business environment. Faced with increasing competition, expanding markets and rising customer expectations, companies have sought to improve their ...