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Community Hospitality: Improving Advocacy and Support for Refugees

McIntosh, AJ; Cockburn-Wootten, C
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http://hdl.handle.net/10292/12373
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Abstract
When refugees are resettled into a destination, not-for-profit organisations offer frontline services to ease refugees’ experiences of trauma and marginalisation, providing advocacy and welcome through reception processes, translation services and multicultural centres. These organisations facilitate, bridge and negotiate the former refugees’ daily experiences of vulnerability, trauma, resilience, inclusion and hostility in a climate of limited resourcing. The

degree and effectiveness of welcome given by these service organisations is of importance to how quickly refugees feel they belong and can settle quickly in their new society. Adopting the

framework of ‘community hospitality’, this paper presents the findings of original research

conducted with 34 not-for-profit organisations in New Zealand. Ketso, a creative, participatory

tool was used as a community engagement method. The results indicate how these not-for

profit organisations felt the welcome, advocacy and support for former refugees could be better

organised to support the settlement process. The barriers and challenges to the provision of

community hospitality by community organisations are discussed, and priorities identified to improve the refugee resettlement process and outcomes.
Keywords
Community hospitality; Refugee resettlement; Not-for-profit organisations; Advocacy
Date
May 21, 2018
Source
In 27th Council for Hospitality Management Education (CHME) Annual Research Conference (pp. 22 pages).
Item Type
Conference Contribution
Publisher
Council for Hospitality Management Education (CHME)
Publisher's Version
http://www.chme.org.uk/events-conferences/2018-research-conference/
Rights Statement
NOTICE: this is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in (see Citation). The original publication is available at (see Publisher's Version).

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